FAQs

• For your convenience you may elect to have your wine shipped. An adult signature is required and a business address is recommended. Please designate an address where someone over the age of 21 will be present to sign during normal business hours (many people list a business address). No PO Boxes allowed.
  • Shipping is FREE for the 12 Bottle club membership
    
    
• A members pickup party will be held for those who prefer to pick-up their wines at the winery to save on shipping. However, any wine that has not been claimed for 20 days after the date that the credit card on file has been charged will be shipped to the address on file. Cancellations and order preferences must be received 30 days before releases are processed - two e-mail reminders will be sent to you. Credit cards will be securely stored in your member profile and charged on the processing date of each shipment - this charge which will happen after you have received the two e-mail reminders is non-refundable.

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed.

We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. A 15% restocking fee will be applied to all canceled orders.

All wine club cancellations MUST be made 30 days prior to a wine club release. You will receive an e-mail reminder the month prior to your shipment prompting you to update your wine club information.

Given the limited quantities of wine set aside especially for our wine club members, we are unable to give refunds after wine club orders are processed.

Please e-mail wineclub@austoriawines.com to confirm your cancellation.